The “quality” exam. Or something.

Every couple of months we get a call from someone scrutinizing our business. Not that scrutinizing itself is a bad exercise. One should know where their money is going.

Here’s how it usually goes:

• Them:  Why should I use your company over Lowe’s / Home Depot / Big Box?
• Us: simply put, we are yours.
• Them: what makes you different?
• Us: Do they come to your home?
• Them: No.
• Us: Do they do a separate, highly accurate CAD drawing in addition to the stock software that just calculates components?
• Them: No.
• Us: Do you talk to the same person throughout the lifetime of the project?
• Them: Not usually.
• Us: How well does the person there know the systems they are specifying?
• Them: I don’ t know.
• Us: Do they have design experience, not just retail?
• Them: I don’t know.

And there you go.

Free & cheap ≠ quality

If you want free, go get it.  If you want quality & thought, come to us. See also, Nick’s post at Cupboards Online.

We’re not the big box.  We actually give a damn! Our time is valuable. To everyone involved. Is yours?